Refund & Cancellation Policy

1. Our Commitment to You

We take pride in our 15-day system and genuinely want every customer to have a positive experience. However, we understand that sometimes circumstances change or expectations may differ. This policy outlines your rights regarding order changes, cancellations, and refunds. We handle every request with fairness and transparency.

2. Order Cancellation Window

You may cancel your order free of charge within 12 hours of placing it. Since we begin processing orders quickly to ensure fast dispatch, cancellations requested after this 12-hour window may not be possible.

To request a cancellation, please email us immediately at info@Cureherpes.store with your order number. If your order has not yet been packed or shipped, we will cancel it and issue a full refund to your original payment method within 3 to 5 business days.

3. Cancellations After Dispatch

Once your physical order has been shipped, cancellations are no longer possible. In this case, you are welcome to receive the package and refer to our refund policy below if you wish to return the unopened product.

4. Refund Eligibility for Physical Product (Capsules)

We stand behind the quality of our capsules. If you are not entirely satisfied, you may request a return and refund under the following conditions:

Timeframe: You must initiate the return request within 2 calendar days of receiving your delivery.

Condition: The capsule bottle must remain unopened, unused, and in its original sealed packaging to be eligible for a refund. We cannot accept returns on bottles that have been opened or tampered with.

Return Shipping: The cost of return shipping will be borne by the buyer. We recommend using a trackable shipping service, as we cannot process refunds for items lost during return transit.

Processing Time: Once we receive and inspect the returned bottle, we will issue a refund to your original payment method within 5 to 7 business days. You will receive a confirmation email once the refund is initiated.

5. Digital Product Policy (Ebook)

Due to the instant digital nature of the ebook, all sales of the digital guide are final and non-refundable. Upon payment confirmation, you gain immediate, unrestricted access to the entire content. As we cannot "un-deliver" a digital file, we do not offer refunds or exchanges for the ebook portion of your purchase. However, we encourage you to reach out to our support team if you face any technical issues while downloading or accessing your file—we are happy to assist.

6. Partial Refunds

Since your purchase is a bundle (ebook + capsules), please note that refunds are processed only for the physical bottle component (if returned unopened) and not for the digital guide. The total refund amount will reflect the value of the capsule bottle only, as per your original invoice.

7. Non-Refundable Situations

Refunds will not be issued in the following cases:

The capsule bottle has been opened, used, or damaged by the customer.

The return request is initiated beyond the 2-day window from delivery.

The product is returned without proper packaging and arrives damaged.

The shipping address provided at checkout was incorrect, resulting in failed delivery or return to sender.

8. Lost or Delayed Shipments

We understand that waiting for a package can be stressful. If your order does not arrive within the standard 10- to 16-day delivery window, please contact us. We will immediately open a trace inquiry with our courier partner on your behalf.

If the tracking shows the package is still in transit, we kindly ask for additional patience while we monitor the situation.

If the package is officially declared lost by the courier, we will issue a full refund or send a free replacement—whichever you prefer.

9. How to Initiate a Return or Refund Request

To start the process, please send an email to info@Cureherpes.store with the following details:

Your full name and order number

Reason for return or cancellation request

Clear photos of the unopened capsule bottle (if returning physical product)

Our support team will review your request and respond within 12 to 48 business hours with step-by-step instructions on where to send the return package.

10. Customer Satisfaction Guarantee

Your experience matters to us. Even if your situation does not strictly fall under this policy, we encourage you to reach out. We handle every case individually and are always open to finding a fair and amicable resolution. Our goal is not just to sell a product, but to build a trusting relationship with every customer.

11. Policy Updates

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page. For any questions regarding this policy, feel free to contact us at info@Cureherpes.store.